Claire Avenue, LLC ("Claire Avenue," "we," "us") is a Los Angeles, California company that helps local businesses collect and respond to Google reviews. This policy explains what information we handle, why, and what choices you have. It applies to our website, claireavenue.com, and to the review-request messages we send for our clients.
Who this covers
- Visitors to our website, and anyone who contacts us.
- Our clients (the businesses that hire us).
- Our clients' customers — people who receive a review request from us on a client's behalf.
Information we collect
- From visitors: your name, email, phone number, and message if you call, email, or text us.
- From clients: business name, contact details, Google Business Profile access needed to do the work, and billing information.
- From clients' customers: name, mobile number and/or email address, and the date of service, as provided to us by the client. We also record your replies, including opt-outs and any feedback you send.
- Basic technical data (such as browser type and pages viewed) that our website host may log automatically.
How we use information
- To send review requests to a client's customers, on that client's behalf.
- To route feedback to the client and to post replies to Google reviews for the client.
- To respond to inquiries, provide the service, bill clients, and meet legal obligations.
Customer contact information is used only for the review requests described above. We do not use it for our own marketing, and we do not use it for any other purpose.
We do not sell or share your information
We do not sell personal information. We do not share it with third parties for their marketing or advertising. Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.
We use trusted service providers (for example, software that sends messages, hosts our website, or processes payments). They may handle information only as needed to perform services for us, under obligations to protect it. We may also disclose information if required by law.
Text message (SMS) program
- What you'll get: a request to leave feedback or a Google review for a business you recently visited. Message frequency is limited, typically one request per visit, with at most one reminder.
- Consent: our clients confirm they have your permission to contact you before giving us your number. Consent to receive texts is not a condition of any purchase.
- Opt out anytime: reply STOP. You'll get one confirmation and no further messages.
- Help: reply HELP, or contact us at (213) 279-9997 or info@claireavenue.com.
- Costs: message and data rates may apply.
- Terms: see our SMS Terms and consent wording.
- Carriers are not liable for delayed or undelivered messages.
How long we keep information
We keep client and customer information only as long as needed to provide the service. Within 30 days after a client's service ends, we delete the customer contact information that client gave us, unless the law requires us to keep it.
Cookies and tracking
Our website does not use advertising cookies or tracking pixels, and we do not run analytics that follow you across other sites. Our website host and the font and script providers that deliver our pages may log basic technical data, such as your IP address and browser type, and may set functional cookies needed to deliver the site. You can block or delete cookies in your browser settings. Because we do not track you across sites, we do not respond to "Do Not Track" signals.
Security
We limit access to information to people who need it to do the work and use reputable, access-controlled tools to store it. No method of transmission or storage is perfectly secure, but we take reasonable steps to protect what we hold.
Health information
We do not ask for medical or treatment details. When we reply to reviews for healthcare clients, we do not confirm that anyone is a patient or discuss their care.
Your California privacy rights
If you are a California resident, you can ask us to tell you what personal information we hold about you, correct it, or delete it. We do not sell or share personal information for advertising, and we will not treat you differently for making a request. To make a request, email info@claireavenue.com or call (213) 279-9997. We may need to verify your identity first. If you are the customer of one of our clients, we may direct your request to that client as well.
Children
Our services are not directed to children under 13, and we do not knowingly collect their information. If you believe we have, contact us and we will delete it.
Changes to this policy
If we change this policy, we will post the new version here and update the date above.
Contact us
Claire Avenue, LLC
Los Angeles, California
Mailing address: 2108 N St, Ste N, Sacramento, CA 95816
info@claireavenue.com
(213) 279-9997